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Help - Remember Me

Remember me is a secure and convenient way to sign in. We don't recommend this option if you're using a public or shared computer.

To turn this feature on, select the 'Remember me' box and a cookie will allow RBC to recognize your computer the next time you sign in. If you delete cookies on your computer you will erase the identification(s) you have saved.

Recover my password
Enter your email address or User Name and Password and then click the Log In button.

If you have forgotten your User Name, contact the eCommerce Help Desk using one of the contact numbers below.

Click here for FAQ's, Alerts and Troubleshooting options.

If you are an RSA TOKEN user click here.

International Telephone Numbers - eCommerce Help Desk

International clients of RBC Capital Markets who require technical support for one of our eCommerce applications should contact our nearest Help Desk.

Canada/USA 1-877-749-6225 | 416-842-4990 Hong Kong 800-962-807
Australia 1-800-148-205 Ireland 1-800-413-052
Bahamas 800-389-0086 Mexico 001-888-514-3765
Barbados 800-534-0267 United Kingdom 0800-028-9360
Brazil 0-800-891-6887 Europe 00800-3934-7328
Email: Help Desk

Protect Your Information

RBC Capital Markets has strong measures in place to ensure the security of your transactions and the confidentiality of your information. It is also important that you take the necessary measures to ensure the security of your information, when you log on to any secure website or Internet service;

  • Use unique passwords that combine 8 or more letters, numbers and special characters.
  • Avoid obvious passwords, like your name, names of family members, your address, or any other information that a thief might find in your purse or wallet.
  • Use a different and unique password for each of your applications or Internet services.
  • Change your password frequently
  • If your login IDs or passwords automatically appear in the sign-in page of a secure website, you should disable the auto complete function.
  • Do not leave an unattended application or Internet service open on your computer. Be sure to lock down your screen or computer every time you leave your desk.
  • When you are finished conducting online transactions, always properly log-off and close your browser.
For more safe computing practices please visit the RBC Financial Group security site at